Client Relations Manager

Join Our Growing Team!
Are you passionate about building strong relationships and ensuring customer satisfaction?

We're looking for a proactive Client Relations Manager to join our team and take ownership of client relationships. If you have excellent communication skills, a keen eye for detail, and enjoy problem-solving, we want to hear from you!

About Us

We are a leading specialist in energy metering, billing, and heat network services for communal and district heating systems.

Using our own in-house billing platform, we manage hundreds of communal and district heating schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more schemes using our pre-payment system.

About the Role

As part of the Client Relations Management Team, you'll be the key point of contact for your portfolio of clients, ensuring they receive exceptional service and support. You'll conduct regular reviews, manage client expectations, and collaborate with internal teams to ensure seamless service delivery.

This role is perfect for someone who is confident working with people at a senior level, solving problems, and making a real impact on client satisfaction.

Essential Requirements

• Must have a permit to work in the UK

• Live within commuting distance of our offices in Sevenoaks and Leatherhead

• Proven experience managing a portfolio of clients

• Experience managing team members is desirable but not essential

Your Key Responsibilities Will Include

Client Relationship Management

Serve as the primary contact for assigned clients, ensuring their needs are met and concerns addressed. This includes conducting regular client and scheme reviews, gathering feedback, identifying areas for improvement, and implementing agreed actions.

You will also manage client expectations by setting clear expectations regarding our service levels. You will be expected to visit clients within London and occasionally outside of London when required.

Business Development

Build strong relationships with clients with a view to retaining and renewing contracts, as well as identifying opportunities for additional services and new business.

Collaboration with Internal Teams

Work closely with internal teams to ensure effective service delivery for client schemes. This includes:

• Working with the Operations team to ensure scheme-specific service and reporting requirements are met

• Communicating with Customer Services regarding consumer-related issues

• Liaising with the Debt Management team on outstanding balances affecting client schemes

• Engaging with the Technical team to manage connection or system issues

Regulatory Awareness

Ensure your clients are kept informed of Heat Network regulations and their impact. Training and literature will be provided to support this.

Process Improvement

Identify and implement ways to enhance the client experience and streamline processes.

Skills and Qualifications

To succeed in this role, you should have:

• Strong communication and interpersonal skills with the ability to build and maintain client relationships

• Excellent organisational abilities and attention to detail

• A proactive, dynamic mindset with strong problem-solving abilities and a self-starter attitude

• Confidence in handling client queries and managing expectations effectively

• Ability to work collaboratively across different teams

Benefits Include

• £38,000 to £45,000 Salary (Based on Skills and Experience)

• 22 Days Holiday + Bank Holidays

• Company Bonus Scheme (after one year of employment)

• Flexible Working Practices

• Opportunities to Work from Home (one day a week)

Full Training Provided

We understand that each team member brings a unique set of skills and experiences to the table. Comprehensive training will be provided to help you thrive in your new role.

How to Apply

If you’re looking to be part of a dynamic team and make a real impact, we want to hear from you.

To help us process your application smoothly, please include your address on your CV.

Apply now!

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